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Do you know:
Who your top customers are?
What they have purchased over the past three years?
What additional products and services you can sell them?
Which customers provide the highest gross margins?
Do you know:
Who your top prospects are that will fuel new growth opportunities?
When was the last time someone from your organization met with them and what transpired?
If they have been quoted the proper products and services, and if so, how old is the quote?
If, and when you can anticipate new business from them and forecast for it?
If you don't know the answers to any of these or similar issues, and equally important, if all your team members don't have the same information at their fingertips, on demand,
Transitions [2] can help.
Using Oracle's Customer Data Hub, Transitions [2] can help you provide an integrated environment that enables a 360-degree view of all required customer facing activities and data. We guide you through proven practices, utilize the appropriate Customer Data Hub elements required by your current and future needs,
as well as providing you with comprehensive, ongoing solution support. Our services typically include one or more of the following:
Business Process analysis - to determine how your organization utilizes it's customer and contact data.
Proposed 'plan of attack' - to maximize the effectiveness of your implement of Customer Data Hub components and migration of existing and 3rd party data
Evaluation of the data cleansing requirements and recommending or performing necessary de-duping, standardization and data cleansing activities that eliminate duplicate customer identities, utilizing Oracle's DQM components and Oracle's Data Librarian
Enriching the data through links with public data from well known informational sources such as Dunn & Bradstreet
Develop the centralized integration of external source data into the Customer Data Hub's master record.
Monitoring and managing the Data Hub using proven techniques and your Oracle DQM tools, as required to ensure your ROI
Formal evaluation of current Data Quality activities recommendations for maintaining ongoing Data Integrity
The Oracle Data Hub's primary advantage is its breadth of functionality from data quality, to matching, to customer key management, to process integration, to ongoing monitoring and management. The net result of employing Oracle's Customer Data Hub with Transitions [2] 's support is a centrally located and comprehensive data management infrastructure. It enables all employees and associates to access accurate and enriched data, consistently and in real-time so as to provide a true 360-degree view of your company data.
Empowering your organization with this invaluable data management tool will allow your team to leverage data collected from critical interactions with existing customers and possible prospects, thereby maximizing your data infrastructure ROI, and ultimately enhancing your company's ability to increase sales and profits. |
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